Thanks so very much for the flowers...it is one of the prettiest arrangements I have ever gotten...they still look really good. Everybody that comes in the room comments on how pretty they are. Quantrell/Volvo sure have gotten a lot of "p/r" from them. There have been at least 25 people comment on them and I use every opportunity to tell them what a great salesman you have been and what a nice guy you are. Hope all is well with you. I'm hoping to get to go home on Monday!!!!

Thanks again,
Charla

Volvo European Delivery Program-Rivals all Competition!

THE BUZZ Volvo European Delivery Program-Rivals all Competition!

Jim Jordan
How about a new car and a vacation all in one deal? It's something for U.S. automakers to consider.
Several European car makers allow buyers to go to the factory, pick up their car, drive it for a few days or weeks and return it so it can be shipped to the United States.
Volvo, for example, provides round-trip airfare for two and one free night in the Radisson Hotel near the factory in Gothenburg, Sweden, says Renee Chesser, overseas delivery specialist for Quantrell Volvo in Lexington.
"They also include a lunch of Swedish meatballs and a tour of the factory," Chesser says. "I've got a few customers who have done it a couple of times."
Other European car companies, including Mercedes-Benz and BMW, have similar programs, but the details are different.
Imagine buying a Chevy and getting to see Orion Township, Mich., or a Toyota and visiting Georgetown.
It's not exactly Europe, but throw in a lunch of Kentucky burgoo, and some people will think it's a pretty good deal.


The Buzz is written by Jim Jordan with contributions from readers and the Herald-Leader staff. Reach Jordan at (859) 231-3242 or 1-800-950-6397, Ext. 3242, or jjordan1@herald-leader.com.

Delivery in Colorodo Springs, CO

Mark: Just want you to know that it has been a pleasure working with Brentley on this purchase. Brentley has responsive and most helpful. This has been the easiest automobile purchase I’ve ever done and it was from 1500 miles away. Thanks for your great service.
Willie Inazu

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Volvo May Spring Sales Event

Pictures of the Dealership

Pictures of the Dealership

Volvo Service Team-Mark Chandler

Hello Quantrell Volvo TeamIn a world that is plagued with what's wrong I wanted to take time to share with you what's right. Yeterday I visted the volvo dealersjp for service on my 1996 850 Volvo. I was 2 hours late for my appointment (I'm not making excuses-I overslept). When I arrived Mark Chandler did not say "We can't help you today....you're late." Mark smiled and moved on to start processing my car in - I did offereto reschedule my appointment.I shared with Mark and another employee named Larry what I saw as the problem. I had my car in for service 2 weeks ago to my odometer and I noted when I left that the indicator light for the left turn signal was not working. I'm not a mechanic but I am one that always is doing an analysis on my car better known as "baby girl" :-) From my analysis post odometer repair I saw a strong relationship between the turn signal no longer worker and the odometer repair.After explaining what I thought was the issue, I said to Larry..."Do you agree?" He responded Yes I agree with you (did not argue with the customer). He did not try to take me on a mechanic repair theory journey. At this time one of the mechanics named David Hamilton entered the service lane. Mark explained the issue. David turned and said "Mame...It could have happened when we did the previous repairs...we'll take care of it." My response was wowwww...this is customer service at it's best. When I was called to come to the service lane vs. the payment booth I was ecstatic. These employees enhanced and exceeded my customer experience.I've been a customer of Volvo for app 12 years. Different people, different approaches.What set these these employees apart? My answer is they enhanced my customer experience. It's important that management is made aware when things are being done right.These three exceptional employees have qualities that others could emulate. All of them listened to my story and they were empathetic. Managers are plagued with what's wrong and we often don;t take time to share what's right. their manager should know they added additional credibility and made deposits into my Volvo and what Stephen Covey refers to as the "emotional bank account." I purchased a book in the last week titled a " A Whole New Mind-Moving from the Computer Age to the Conceptual Age by Daniel Pink. As I've almost completed this book I realized the book talks about the very things that made my recent experience exceptional. They listened to my story and empathized. They did not say "that's our policy" nor did they argue with my story or attempt to alter my story. A must read for those who want to do business differently.Technology has added many things to our lives. When I last checked a computer can process data without tiring but it can't replace the care and concern that human beings can bring to a customer experience.Thank you for reading my message and please pass on my appreciation to Mark, David and Larry.Best Regards,Toni King

Volvo Customers-Baby goat as a pet!

So today we had one of our long time Volvo client's come in with her new pet goat. She is a local vet and comes by every so often with a new addition to the family.......

Brentley,

Thank you for all of your help. You went "above and beyond" to write back to me while you were at a training conference. I noted the time at which you sent your email and I was truly impressed with your dedication and willingness to help me.

I am sorry to say that my wife has decided that she must have a front-wheel drive car for getting through what little snow we have here in Kentucky. Since I have purchased 3 Cadillac's from Quantrill, I wanted her to get a DTS but she thinks they are too big. I nearly had her sold on a CTS, but the Lexus ES has front-wheel drive so she is going in that direction.

Thank you again. I have a Lexus 430 now, but if I ever decide to go back to Cadillac, I'll get in touch.

Mr. Jones, This is just to let you know that I was very satisfied with the information I received in response to my E mail. Mr. Ritchie was very nice, polite and VERY helpful. I made a trip to Lex. today and looked at some of your cars. I told Mr. Ritchie I would be back in the next few days to try and work out a good deal. Thank You, Ms. Wilma Lee Vaughn

I am currently in communcations with one of your sales consultants, Barry Couch. He has been very prompt about answering my questions about trading and any other concerns I've had. I'm looking forward to possibly making a purchase this weekend or the early part of next week. Thanks for following up!

Katie Martin

Many thanks for the follow up. I was fortunate enough to drive a rental STS for about a week (Northstar engine is awesome) and completely fell in love with it. Unfortunately the price tag is over my limit but I surely will keep Cadillac in mind in the future. I do have a discount program with Bosch Corp and am also a veteran but I doubt there is anything to be done to get into my price range. I had considered perhaps a used model but have opted to wait and see how I can squirrel enough away to eventually purchase a new model.

If Cadillac continues to develop such quality machines I'lll eventually own one, just not right now :-(

Once again, thanks for the follow up and keep me in mind should something come your way that I might be interested in.

Regards,

Larry Bowers

Thanks for your response. Yes, we had a very nice time with Milo the other day when we test drove the Vue. It appears to be a good replacement for our 2002 Buick Rendezvous. Everything was very professional and excellent communication on his part. At this time we are primarily interested in the Vue hybrid. Given the present price of gasoline, it looks like about the best option out there for gas mileage. We will continue to stay in contact and Milo has our phone number if any Vue hybrids come in stock.

Sincerely,
James Hale

In response to your recent message, I purchased a 2008 Mustang GT convertible yesterday. That auto was my primary choice and the price involved was very realistic and the entire transaction took only about 1 1/2 hours. In my opinion - very efficient. However, Renae (sp) made contact with us in a very professional manner. We dealt with her in the past and the results were also most satisfactory - We purchased a new 2006 Cadillac CST at that time. I will contact her in the future if the need arises and will also recommend her if the occasion arises. Charles Lewis

I could not have hoped for a nicer experience. I chose to work with someone that was in a closer proximity to where I live. I think that Quantrell is an excellent dealership, but being about 3 to 4 hrs away i thought it best to buy something closer to home.
Thank you for prompt replies to my inquiries and a salesperson that worked hard to try and get a good deal for me.
best wishes,
Daniel Wilkinson
--Laissez les bon temps roullez!