Monday, May 26, 2008

The Offiical Saab Network


The Saab Network is an electronic moderated forum for the discussion of Saab automobiles and related topics. The Saab Network's first message was posted in 1988.
The purpose of the resources found on The Saab Network is to help you to resolve your problems and to allow you to discuss your achievements. This site is not a place for you to bash Saab. We are all here to promote Saab so that we can continue driving these cars into the future. If this is not your desire, you've come to the wrong place. New users quickly find that this site is unapologetic and uncompromising when it comes to narrowing its audience to only the most mutually respectful, intelligent, and mature Saab owners - the kind of people with whom you'd want to meet and interact with. Immature, anti-social, and obtuse folks don't get to stick around the site for long. Why? Because they lose their privilege of using this site by assuming they are anonymous on the Internet and can get away with personal attacks and worse. When someone tells you they are 'banned' from the TSN site... They are revealing a lot about themselves. Educate yourself - read this entire document.
TSN is about quality over quantity. I'm not recruiting more users for this site. There are more than enough users. In fact, the focus is on the best Saab Owners in the world. You will notice many forums focus on bickering and personal attacks but you will rarely ever see that here. This is a unique forum on the Internet in which smart, respectful people are having discussions with other smart, respectful people. Quality, not quantity. If someone tells you they lost their privileges here... they did something that showed they clearly did not fit that description.
As you read this site, be aware that people usually only post something when they are seeking answers and solutions to a problem. Most of the traffic will be geared towards problem solving. This doesn't mean Saabs have a lot of problems. It means that this is the place for Saab problem solving. In a recent poll on The Saab Network, over 90% of Saab owners responded that they would purchase another Saab (Past Polls). That says a lot about this car!
The web site is intended as an information resource and has been designed to efficiently accomodate one million users each month. Currently, about 200,000 Saabers visit each and every month. The flashy graphics of an entertainment site have been omitted, although you'll probably find it entertaining enough if you are a Saab fan.
Misusing the site or abusing the spirit of the site will result in restricted access (i.e. Although you will still be allowed to read the site, your posting privileges will be restricted). You are sharing this resource and should respect its purpose and contents. This is an advertising supported web site and as such is reserved first for those users loading the ad graphics. You may not make mass downloads of the site. If you do, you will be restricted from using the site. If the server detects that you are using ad blocking software against the TSN site, you will lose read and posting privileges and will be required to pay $24 to have your access reinstated.
I do make links to many other Saab sites on the Internet. However, I do not promote other Saab sites providing classifieds (or promoting a competing classifieds site on their home page) or English-based bulletin boards as these areas at this site help to support its existence. There are no exceptions.
The Saab Network was born out of the desire to get away from the flame-wars and personal attacks that dominated the USENET rec.autos newsgroup back in the late eighties. The Saab Network has been a moderated forum since 1988. The bulletin boards are not a free-for-all. Inappropriate postings are removed. If you have a problem or question with how the site is administered, the appropriate action is to contact me directly. I do not respond to messages on this topic that are posted on the public bulletin boards. Posting on this site is a privilege, not a right.

Volvo May Spring Sales Event

Saturday, May 24, 2008

Pictures of the Dealership




Pictures of the Dealership






Volvo Service Team-Mark Chandler

Hello Quantrell Volvo TeamIn a world that is plagued with what's wrong I wanted to take time to share with you what's right. Yeterday I visted the volvo dealersjp for service on my 1996 850 Volvo. I was 2 hours late for my appointment (I'm not making excuses-I overslept). When I arrived Mark Chandler did not say "We can't help you today....you're late." Mark smiled and moved on to start processing my car in - I did offereto reschedule my appointment.I shared with Mark and another employee named Larry what I saw as the problem. I had my car in for service 2 weeks ago to my odometer and I noted when I left that the indicator light for the left turn signal was not working. I'm not a mechanic but I am one that always is doing an analysis on my car better known as "baby girl" :-) From my analysis post odometer repair I saw a strong relationship between the turn signal no longer worker and the odometer repair.After explaining what I thought was the issue, I said to Larry..."Do you agree?" He responded Yes I agree with you (did not argue with the customer). He did not try to take me on a mechanic repair theory journey. At this time one of the mechanics named David Hamilton entered the service lane. Mark explained the issue. David turned and said "Mame...It could have happened when we did the previous repairs...we'll take care of it." My response was wowwww...this is customer service at it's best. When I was called to come to the service lane vs. the payment booth I was ecstatic. These employees enhanced and exceeded my customer experience.I've been a customer of Volvo for app 12 years. Different people, different approaches.What set these these employees apart? My answer is they enhanced my customer experience. It's important that management is made aware when things are being done right.These three exceptional employees have qualities that others could emulate. All of them listened to my story and they were empathetic. Managers are plagued with what's wrong and we often don;t take time to share what's right. their manager should know they added additional credibility and made deposits into my Volvo and what Stephen Covey refers to as the "emotional bank account." I purchased a book in the last week titled a " A Whole New Mind-Moving from the Computer Age to the Conceptual Age by Daniel Pink. As I've almost completed this book I realized the book talks about the very things that made my recent experience exceptional. They listened to my story and empathized. They did not say "that's our policy" nor did they argue with my story or attempt to alter my story. A must read for those who want to do business differently.Technology has added many things to our lives. When I last checked a computer can process data without tiring but it can't replace the care and concern that human beings can bring to a customer experience.Thank you for reading my message and please pass on my appreciation to Mark, David and Larry.Best Regards,Toni King

Volvo Customers-Baby goat as a pet!





So today we had one of our long time Volvo client's come in with her new pet goat. She is a local vet and comes by every so often with a new addition to the family.......